Guest terms & conditions

House rules

• Parties and events are NOT allowed.
• No parties or loud music.
• No gatherings or parties.
• Pets are not allowed.
• No smoking or shisha indoors.
• We ask that you treat our property with the same respect that you do your own.
• Please respect a courtesy quiet time from 9pm onwards for our neighbours and apartment block rules (meaning no loud music or loud noise after 9pm).
• Only guests who are on the original booking are allowed to be in the apartment and stay overnight.
• Open flames or candles are NOT allowed in the apartment.
• This is a non-smoking home. If you do smoke, we ask that you do so outside, away from the apartment, and that you put out and dispose of the cigarette correctly outside.
• Any damage to the property or its contents will be deducted from your deposit, charged to you directly or reported as criminal damage.

If any of the rules are broken, we have full rights to remove you from the property.

Disturbances & noise monitoring policy

For the safety and comfort of all guests and neighbours, we have installed privacy-safe noise detection monitors (e.g. Minut) in select properties. These devices do not record audio, but measure decibel levels in common areas to ensure compliance with quiet hours.

If the noise level exceeds 80 decibels for more than 10 continuous minutes during your stay, it will be treated as evidence of a potential party or disturbance.

In such cases:

• Guests may be contacted and asked to reduce noise immediately.
• If the issue continues or breaches other house rules, a party fine of up to £1,000 may be applied.
• Guests may be evicted without refund in line with our Terms & Conditions.

Final authority & dispute handling

We reserve the right to submit all relevant documentation, including guest communications, ID checks, time-stamped photos and inspection reports, to Airbnb, Booking.com or the booking platform in the event of any guest dispute. All guests agree that any dispute will be subject to the policies of the platform used to book the stay and governed by UK law.

Smart devices, Wi-Fi & CCTV

Smart device & internet tampering

Properties may include smart locks, Wi-Fi routers, CCTV (entrance-facing only) or noise monitors. Tampering with, disabling or obscuring these devices is strictly prohibited.

Guests found tampering may be evicted immediately and charged up to £500 for damages, reconnections or call-outs.

CCTV

Depending on the apartment, there is CCTV inside facing the entrance door ONLY, or outside the door, motion-activated for security reasons and the protection of the apartment, and to protect guests if anything did happen. We take security seriously and would only review CCTV footage if required.

Guest access: pre-check-in requirements & late submissions

To ensure a smooth and secure check-in process, all guests must complete the following pre-check-in requirements no later than 10:00pm on the check-in day:

• Submit the online check-in form (link provided via email or booking message).
• Upload a valid photo ID for the lead guest (passport or driver's licence).
• Sign the rental agreement.
• Pay the security deposit or damage waiver fee, if applicable.

Our support team is available until 11:00pm daily. If any of the above steps are not completed by 10:00pm, we cannot guarantee check-in on the same night, and guests will be required to wait until the following day when our team resumes operations.

In such cases:

• No refunds or compensation will be offered for missed nights caused by guest inaction.
• This situation cannot be used as grounds for a negative review, as the delay results from failure to follow clearly communicated instructions.
• All guest communications, form submissions and timestamps are securely stored and may be provided to Airbnb or any booking platform in the event of a dispute.

We strongly advise all guests to complete these steps immediately after booking to avoid check-in delays and ensure a smooth arrival.

Terms and conditions of hire

These booking terms and conditions of business are a contract between us (Emerge Living Limited), the property manager/agent (depending on who you booked with), and you, the person making the booking, including all adult members of your party who will be staying in any of our properties.

Condition and use of property

The Property is provided in “as is” condition. Emerge Living Limited shall use its best efforts to ensure the operation of all amenities in the Property, such as internet access, satellite or cable TV access, hot tubs or fireplaces, as applicable.

Emerge Living Limited shall not be held responsible for such items' failure to work, but will make every effort to correct any issues as reported as quickly as possible. Guest acknowledges that use of amenities such as decks, balconies and the like may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children, and such use is at the Guest's own risk.

Guests shall always use the Property for hotel/short-stay purposes only and in a careful manner to prevent any damage or loss to the Property, and keep the Property in clean and sanitary condition.

Guests and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger or inconvenience neighbours, nor shall Guest use the Property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Property.

Assignment or sublease

Guest shall not assign or sublease the Property or permit the use of any portion of the Property by other persons who are not family members or guests of the Guest and included within the number of permitted occupants under this Agreement.

This includes no third-party bookings, such as booking on behalf of a friend. This property does not accommodate hen, stag or any sort of parties.

Occupancy

Guest agrees that no more than the agreed persons shall be permitted on the Property at any time during the Rental Term, all of whom shall comply with the conditions and restrictions imposed upon Guest under this Agreement.

For example, if you have booked for 2 guests, there cannot be 6 guests at the accommodation/property/apartment.

Deposit

A deposit of up to £350 is required (if you have been sent the link to pay). This is to cover breakages and damages, along with credit card details should this issue arise.

This will be refunded 1–2 days after the guest's departure, or quicker once the property has been inspected. Once the deposit has been cancelled from our side, it takes 5–10 days to be returned to your card. The method we use is pre-authorisation, which means we don't physically take a payment; we put a hold on the card.

Your deposit will be released in full provided the following provisions are met:

• No damage is done to the property or its contents, including towels, furniture, the property itself etc.
• No charges are incurred due to illegal activity, pets or additional services rendered during the stay.
• All debris, rubbish and discards are placed in a rubbish bin inside the apartment, and soiled dishes are cleaned.
• All keys are left in the keybox/keysafe (or the same place the guest collected them from, if external) and the accommodation is left locked and secure, with all windows closed.
• All charges accrued during the stay are paid prior to departure.
• No linens are lost, taken or damaged (e.g. burns or make-up stains).
• No early arrival or late departure (charged at £20 per hour for late check-out).
• No smoking within the apartment.
• The Guest is not evicted by the owner (or representative of the owner) or local law enforcement.
• No lost keys.

Please note additional charges may apply to guests in breach of the house rules as follows:

• Unauthorised guests: up to £40
• Smoking: up to £300
• Parties: up to £1,000
• Evidence of drug use: up to £750
• Noise: up to £50
• Cleaning: up to £50
• Linen replacement: up to £50
• Unauthorised late check-out: up to £20 per hour
• Security call-out/eviction: up to £300
• Lost keys: up to £400
• Lost parking fob/permit: up to £400

Default

If Guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the Property, remove all Guest's property and belongings and leave the Property in good order and free of damage. No refund of any portion of the Total Rental Fee shall be made if any legal action is necessary, if any of the rules above are broken, or if security is called in order to remove the guest from the property.

1. Scope

1.1 Your stay with us is not intended to confer exclusive possession on either the client or guest, nor to create the relationship of landlord and tenant between Emerge Living Limited and either the client or the guest. Neither the client nor the guest will be entitled to any tenancy, or any short assured or assured tenancy, or to any statutory protection under the Housing Act 1988, or to any other statutory security of tenure now or upon the determination of this agreement.

1.2 VAT is charged as appropriate, if applicable.

2. Agreement for occupation

2.1 The managing agent/property manager permits the client/guest to occupy the property, such occupation being by the guest personally only, and to use the owners' furniture and effects for the accommodation period. All visitors to the property are the responsibility of the guest.

2.2 You must be 18 years or over when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any losses suffered or incurred by you.

2.3 We reserve the right to refuse to accept any booking for whatever reason.

2.4 You may arrive at your accommodation after 3pm (unless stated otherwise) on the start day of your booking and, unless otherwise agreed, you must leave by 11am on the last day or the agreed time. If you want to extend your check-out time, please notify us within 24 hours. If you fail to arrive by midnight on the start date and do not advise us of a late arrival, we may treat the booking as being cancelled by you.

2.5 Direct booking cancellation policy. For reservations made directly with Emerge Living Limited (by phone, email or via our website), the following cancellation rules apply:

• Stays of up to 4 nights: cancel at least 5 days prior to arrival for a full refund.
• Stays of 5 to 13 nights: cancel at least 7 days prior to arrival for a full refund.
• Stays of 14 nights or longer: cancel at least 14 days prior to arrival for a full refund.
• Bookings cancelled within 24 hours of being made are fully refundable.

Please note, a small administration fee may be deducted from any refund issued. For bookings made through third-party channels (e.g. Airbnb, Booking.com, VRBO), the cancellation policy shown on your booking confirmation will apply.

2.6 If you want to increase your length of stay, we will do everything possible, subject to the availability of accommodation, to find something suitable for you. Please note this may not always be possible.

2.7 If the number of people permitted to occupy a property is exceeded (which would be in breach of Health and Safety Regulations), we reserve the right to move excess occupants and charge for additional accommodation, or require the excess occupants to vacate the property. We reserve the right to visit the property to ensure the number of guests on the booking is correct.

3. Paying for your accommodation

3.1 The client/guest will pay the managing agent via a booking platform such as Airbnb or Booking.com, directly from our site, or directly by bank transfer. No cash is accepted.

3.1.1 Should payment not reach us within the required time, we reserve the right to cancel any bookings made and any deposit paid will be forfeited.

3.1.2 If the client/guest fails to pay the managing agent any sums that are payable under this agreement when due, the client will pay the managing agent, on demand, interest on the unpaid sum in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) from the date payment is due until the managing agent receives payment in full cleared funds, both before and after any judgement.

3.1.4 Below are the conditions you need to adhere to:

3.1.5 We expect the property to be left in a reasonable state on departure. If, at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge.

3.1.6 Since 1 July 2007, UK legislation provides that smoking is not permitted in serviced properties. Smokers must vacate the building should they wish to smoke.

3.1.7 Where there is evidence of guests smoking within the property, we reserve the right to charge up to £300 for specialist cleaning.

3.1.8 Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs Act 1971 will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.

3.1.9 No daily housekeeping service is provided. While linens and bath towels are included in the unit, we do not permit towels or linens to be taken from the property. We reserve the right to charge guests who take towels away from the property.

3.1.10 Falsified bookings. Any booking obtained under false pretences will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

3.1.11 Refundable security deposit (for direct and OTA bookings only). For bookings made directly with us or through other online travel agents (e.g. Airbnb, Booking.com, Expedia), a refundable security deposit may be required unless the guest opts to pay the £54.95 non-refundable damage waiver fee.

The deposit is up to £350. It is held to cover any potential damage, rule breaches, missing items, lost keys, excessive cleaning or unauthorised use.

This deposit is processed via pre-authorisation and is refunded 1–2 days after check-out, provided there are no issues. Depending on your bank, the funds may take 5–10 working days to appear in your account after release.

Instead of the security deposit, you can choose to pay a one-off £54.95 damage waiver fee. This fee is non-refundable and is not returned after your stay. It covers minor accidental damage and helps protect both guests and hosts by preventing small claims or deductions after check-out.

If the cost of damages exceeds the £54.95 waiver limit, the additional amount will be handled through Airbnb's Resolution Centre. This ensures all claims are managed transparently through Airbnb's platform, allowing us to present supporting evidence directly to Airbnb for review. We follow this process to remain fully compliant with Airbnb's policies and to avoid guests being charged outside of Airbnb's official system.

3.3 Chargeback fraud and payment disputes. By booking with Emerge Living Limited, you agree not to initiate a chargeback or payment dispute without valid cause. We reserve the right to pursue legal action and provide full evidence to dispute fraudulent chargebacks, including guest communications, CCTV footage, signed agreements and property inspection reports. Guests found to have committed chargeback fraud will be blacklisted and may be reported to relevant authorities or booking platforms.

3.4 Damage waiver option (only for direct or OTA bookings). Guests booking directly or via partner OTAs may choose to pay a one-off, non-refundable damage waiver fee of £54.95 as an alternative to the refundable security deposit. The fee is not returned after your stay. This waiver protects you from charges related to accidental minor damage or wear and tear, up to a maximum total of £54.95 per booking.

What the damage waiver covers:

• Accidental breakage of small items (e.g. glasses, plates, mugs)
• Minor staining to towels, bed linen, carpets or furniture (e.g. make-up, small spills)
• Light cosmetic damage (e.g. scuffs, scratches, minor fittings)
• Small maintenance issues (e.g. loose handles, bulbs, batteries)

What the damage waiver does not cover:

• Lost or unreturned keys, fobs or parking permits
• Smoking, shisha or vaping inside the property (up to £300)
• Parties, loud noise or unauthorised guests (up to £1,000)
• Evidence of drugs in the property (up to £750)
• Theft, missing items or intentional damage
• Excessive cleaning or evidence of misuse
• Any single item or grouped damage above £100
• Any violation of house rules leading to eviction or security call-outs

Rubbish disposal policy. Guests are required to dispose of all rubbish in the designated outdoor bins before check-out. Failure to do so may result in a deduction from your security deposit to cover the cost of additional cleaning and waste removal. Charges will be assessed based on the severity of the issue:

• Minor issue (e.g. one bag left indoors): no charge or a small fee of £10–£20
• Moderate issue (e.g. multiple bags left or rubbish scattered): £30–£50
• Major issue (e.g. hazardous, smelly or pest-attracting waste): up to £100

This policy applies only to guests who have paid the refundable security deposit (up to £350) or booked through Airbnb (where a security deposit is in place). If you have paid the £54.95 non-refundable damage waiver, you are exempt from all potential deposit deductions, including charges related to rubbish disposal.

4. Cancellation or changes to your booking by us

4.1 In the unlikely event we have to cancel or make a change to your accommodation, we will use all reasonable efforts to contact you as soon as possible to explain what has happened and to inform you of the cancellation or the change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you, the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation.

4.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our control (force majeure). In these conditions, “force majeure” means any event or consequences thereof which could not have been reasonably avoided by us, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions and all similar events outside our control.

4.3 If you wish to alter your booking, we will use our best efforts to accommodate your requirements; however, you will be obliged to pay any additional expenses incurred as a result of the alteration. In addition, we may charge, at our discretion, an amendment fee to cover the necessary administrative costs incurred.

4.4 No refunds will be made for non-arrivals.

5. Death, personal injury or loss of property

5.1 We shall have no liability to you for the death or personal injury of you or any members of your party unless this results from an act or omission on our part.

5.2 Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc.) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the property. Guests found to be in breach of this rule may be asked to leave with immediate effect or be charged for any damage.

5.3 You must take all necessary steps to safeguard your personal property, and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.

5.4 Cars and their contents are parked at owners' risk. Please ensure that cars are locked and possessions are left out of sight.

5.5 Property left in the property will be disposed of by the cleaning company if not collected on the same day or within a 24-hour period.

5.6 Tampering with security or safety devices. The property may include external CCTV cameras, Ring doorbells, smoke detectors, carbon monoxide alarms and/or Wi-Fi routers for your safety and protection. Tampering with, disabling, obstructing or covering any safety or security device is strictly prohibited. Doing so will result in immediate eviction without refund, loss of your deposit (or additional charges), and may lead to legal action.

6. Keys

6.1 Unless otherwise agreed, the owners/property manager will issue the client or guest one set of keys to the property. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest the cost of replacing the keys. The cost may vary depending on the property, as some apartment keys come with fobs and permits.

6.2 If the guest locks themselves out of the property and requires the owner's assistance to re-enter, we reserve the right to charge a call-out fee, which can vary depending on the time and costs. If it is too late, we may not be able to attend at all (for example, at 5am).

6.3 The managing agent will retain keys to the property and will access the property to provide the services set out in the agreement and any necessary maintenance, and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance, if we suspect damage has been caused, or in case of any emergency. We will make reasonable efforts to contact you before entering the property.

7. Services

7.1 We cannot be held responsible for any failure or interruption to services to the property, for example gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building, such as the building lift being out of action for a short period.

8. Wireless broadband internet and hardwire

8.1 Wireless internet is available at our properties; however, the owners and managing agent will not be liable for loss of this service due to connection, environmental or human error, and no support service is available. For this reason, wireless internet is not a contractual provision. The managing agent does not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses.

9. Maintenance call-outs

9.1 Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call-out fee.

10. Client/guest's obligations

10.1 The client/guests will guarantee the following:

10.1.1 Not to have any party in the property.

10.1.2 Not to play loud music at the property.

10.1.3 To keep the property clean and tidy at all times.

10.1.4 Not to keep any animals, insects, birds or reptiles in the property.

10.1.5 When guests with small children occupy the property, the guest undertakes to provide all suitable childproofing safety equipment.

10.1.6 Not to do or permit any act that would make any insurance policy on the property void or voidable or increase the premium.

10.1.7 Not to do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining properties, or do anything at the property that is illegal or immoral. Noise disturbance after 9pm and before 7am can be reported to the local council.

10.1.8 To ensure that at the end of this agreement the property is cleared of the guest's effects and left in good repair and clean condition, and to make good, pay for the repair of, or replace such items of the fixtures, furniture, furnishings and other effects as shall be broken, lost, damaged or destroyed, save for reasonable wear and tear and excluding matters covered by insurance.

10.1.9 To use the Property for residential purposes only and not for any business use.

10.1.10 Not to make any alterations to the property.

10.1.11 To indemnify and keep the owners fully and effectively indemnified against all losses, claims, demands, actions, proceedings, damages, costs, expenses or other liability or right arising in any way from this agreement.

10.1.12 Not to assign, underlet, sub-license, charge or part with possession of the whole or any part of the property, take in lodgers or share occupation of the property with any person in any way.

10.1.13 Not to sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property, including without limitation the owners' furniture and effects.

10.1.14 Not to hang on the outside of the property any flowerpot or similar object, or any clothes or other articles.

10.1.15 Not to block or put noxious or damaging substances into the sinks, baths, lavatory cisterns, or waste or soil pipes in the property, or allow them to overflow.

10.1.16 Not to leave the entrance door or windows to the property open, and to ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the property or during bad weather.

10.1.17 To take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched on at all times to prevent damage to the property.

10.1.18 Not to change any lock to the property or have any duplicate keys made.

10.1.19 To report any plumbing, electrical or general problem to the owners as soon as is reasonably practicable and to refrain from attempting to remedy such problem on their own.

10.1.20 To keep all of the client's and/or guest's personal property, whether kept at the property or on the guest's person, properly insured to its full replacement value.

10.1.21 To use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.

10.1.22 Not to leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.

10.1.23 Not to play ball games inside the property.

10.1.24 To ensure that the number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property.

10.1.25 To use any cleaning products, liquids or tablets strictly in accordance with their usage instructions and to ensure that such products are kept out of reach of children. The managing agent accepts no liability for misuse of products supplied.

10.1.26 Not to install any portable cooking appliances, camping stoves or similar items in the property.

11. Termination of this agreement

11.1 This agreement may be ended by the managing agent without notice:

11.1.1 if the accommodation fee is not paid on the payment day or if the client is in breach of any of the conditions; or

11.1.2 if the client becomes bankrupt, has an administration order made against them, or has a judgment enforced or entered against them.

11.2 The managing agent may also terminate this agreement at any time on giving the client written notice.

11.3 The client will, at the end of the accommodation period, return to the managing agent all keys to the property and give the managing agent vacant possession of the Property.

12. If you cancel your booking

12.1 If cancelled or modified later, or in case of no-show, the total price of the reservation will not be refunded.

13. Health and safety

13.1 We want your stay to be as comfortable as possible. Failure to comply with this statement may be considered a breach of contract and may result in the guest being asked to leave.

13.2 Guests should keep the property free of hazardous objects at all times and not leave it in a condition that would make it unsafe for our housekeepers, staff, guests or themselves to use.

13.3 By making a booking and staying in one of our properties, you agree to abide by these terms and conditions.

14. Data protection policy

14.1 The managing agent is required to gather certain personal data about clients for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998. The managing agent fully endorses and adheres to the eight principles of the Data Protection Act. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data. We are registered with the ICO.

We do not share this data with anyone; it is only for our security procedures and policy, and all guests follow the same procedure.

15. Complaints

15.1 All complaints should be notified as soon as possible to the managing agent and we will do our best to resolve them in a timely manner. Contact us via the booking platform you booked on.

15.2 If you are still not satisfied, then within 14 days of the end of your stay you should put your comments in writing to our address and we will use all reasonable efforts to resolve the matter as quickly as possible.

15.3 You can also complain to the booking agent you used for your reservation.

16. Law

16.1 These conditions and terms of the contract and all matters arising therefrom are subject to UK law and, in the event of dispute, you will be subject to the exclusive jurisdiction of the courts of England.

17. Your rights

17.1 Your statutory rights are not affected by anything contained within these Terms and Conditions of Hire.

18. Interpretation

18.1 In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires:

• Managing agent, Us or We refers to Emerge Living Limited, offering serviced apartments/houses to guests/travellers.
• Client is the person who arranges the accommodation; they could also be the guest.
• Guest is the person who resides at the property, including all adult members of your party; they could also be the client.
• Agreement means this agreement.
• Apartment or property is an accommodation managed by Emerge Living Limited.
• Booking means an offer from you to us to hire one of our properties on the terms of this agreement, following your provision of sufficient information to enable us to complete our telephone or website provisional booking process.
• Fee is the rental for the property and inclusive services, which is payable in advance.
• Furniture and Appliances means such furniture and appliances usually found within the property and any other items which we agree to provide.

Important notes, party & noise notice

Note

This property is not suitable for parties. This is a breach of house rules and will result in immediate removal from the property via security with no refund; your deposit may be used towards extra costs in removing you.

This apartment is in a residential area, so quiet times after 9pm are to be respected. Any loud music, parties or smoking will also result in immediate removal from the accommodation/apartment.

Extras

If you require an extra night or wish to extend your booking, please contact us as soon as possible so that we can make sure the dates are available and book you in.

Need a late check-out? Send us a message and we can arrange it for you for a small charge.

We like our guests to enjoy themselves when staying with us, but without disturbing other residents.

CCTV in block: CCTV faces the entrance door for security reasons and protection of the apartment.

Party/noise notice

Since lockdown we've noticed a huge increase in parties and loud noise in our apartments, so we've now issued a very strict policy, set out below.

You will only get one warning. The second time, we will have to evict you from the apartment for any loud noise or parties. You will not get a refund or your deposit returned if this happens, as you have been warned.

Between the hours of 9pm and 7am you must be quiet. We must respect the neighbours and the apartment block rules; we have families and working residents living in the apartment block.

For example, playing music from the TV with the volume at 100% is certainly not acceptable at 11pm, nor is five people shouting and singing loudly at 1am.

We hope that you understand and respect the rules.

Guests found checking in early without authorisation may be subject to additional charges.

Make sure you are checked out by 11am at the latest for cleaning. Check-in is strictly at 3pm (15:00) for all guests unless prior approval has been agreed with us.