What does it look like working with us?
A simple, hands-off process from your first call to your first booking, and a clear picture of what happens after.
Five steps. You make one decision.
Most properties go from our first conversation to live listing in around 3–4 weeks. You'll know exactly what's happening, when and why.
Start with a free estimateTalk to us about your property
Book a free call with Matt or Jaydn. We'll talk about your property, your goals and your timings, and whether short-stay accommodation could be a good option. If it isn't, we'll tell you.
Receive your tailored estimate and plan
We review the local market, comparable listings and likely guest demand. You'll receive a personalised income estimate, a recommended approach for your property and a clear outline of the management service and fees.
Prepare your property
If you decide to go ahead, we sign a simple management agreement and get to work. That includes compliance checks, a guest-ready standard, smart lock set-up, professional photography and, where needed, furnishing or styling at an agreed cost.
We launch and manage your listing
Your listing goes live on Airbnb, Booking.com and Vrbo with a launch pricing strategy designed to win early bookings and reviews. From here we handle enquiries, bookings, guest communication, check-ins, cleaning and maintenance.
Ongoing support & monthly reporting
Once your property is live, we keep refining pricing and presentation while keeping you up to date. Every month you'll receive a report covering bookings, income, occupancy, guest feedback and any property updates, plus your payout.
What we'll need from you.
Don't worry if you don't have everything yet. We'll guide you through each item and can arrange missing certificates on your behalf.
Read the full getting-started guide- Keys: full sets, plus any fobs or parking permits
- Safety certificates: gas safety (if applicable), EICR and a fire risk assessment
- Permissions: mortgage lender consent and, for leasehold, confirmation the lease allows short-letting
- Insurance: a short-let or holiday-let policy (we can point you to specialists)
- Utilities & Wi-Fi: account details, or we'll help you set up fast broadband
- Payout details: the bank account you'd like earnings paid into
- Your dates: any periods you'd like to keep free for your own use
What happens during a stay (while you get on with life).
Booking screened
Guest profile, reviews and purpose of stay checked. Party risk declined.
ID verified
Lead guest verified and house rules agreed before arrival details are sent.
Pre-arrival
Directions, parking, a unique door code and the digital guidebook.
Check-in
Keyless self check-in, followed by a welcome message to make sure all is well.
In-stay support
24/7 answers and quick fixes. Decibel-only noise monitoring protects neighbours.
Check-out
A friendly reminder and checklist. The door code expires automatically.
Clean & inspect
Hotel-standard turnover, restock and photo check. Any damage logged and claimed.
Review & report
Guest reviewed, review answered, and the stay added to your monthly report.
Your first three years.
Short-let performance builds over time. Here's how we grow your property from launch to a long-term, high-performing asset.
Year one
Launch & buildLaunch phase
A professional set-up that prepares your property for long-term success.
Promotional pricing
Introductory rates that win early bookings and build momentum.
Review building
Outstanding stays that earn strong reviews and guest trust.
Ranking improvement
Consistent bookings and reviews lift your visibility in search.
Stabilised listing
A fully optimised listing set up for steady occupancy.
Established & performing
With a stronger review profile and an established place in the market, we keep refining performance for steadier occupancy and better long-term returns.
Long-term growth
The goal is a high-performing, long-term asset with the reviews, visibility and market presence to command premium rates and consistent growth.
Illustrative journey only. Results vary by property, location and market conditions.
Ready to see what your property could achieve?
Book a free call, or request your income estimate online.